Our Audiologists & Staff

Randall Smith, HIS

Hearing Instrument Specialist

My name is Randall Smith. I generally go by Randy Smith. I have been in the industry since November of 1999. I started building and repairing hearing aids and have been Licensed since 2006 as a Hearing Aid Dispenser. I’ve worked within the area as a dispenser from May 2006-October 2023.

I enjoy working with people and helping them find the right hearing solutions for their hearing needs. I have helped many people over the years and have a true passion for helping people hear better. My family and I love Sioux Falls and the surrounding area.

Kaitlyn Drilling

Audio Tech

My name is Kaitlyn Drilling. I graduated with my BA in Communication Sciences and Disorders from The University of South Dakota in May of 2024, and joined the Sound Decision team shortly after.

I am passionate about overcoming communication barriers and have found this line of work to be both rewarding and motivating. I enjoy playing my part in the process of helping people hear better, and I hope to continue my education in this field. When I am not working, you can usually find me enjoying live music or spending time with friends and family.

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Customer Reviews

Sound Decision provided fast, friendly and expert service when it verified my hearing loss and ordered the appropriate Sharkey aid.

David Hulkonen, on Google

After absent-mindingly missing my appointment this afternoon, Randy the manager, still found time to squeeze me in for a hearing aid test. He and his office assistant were friendly, courteous, and helpful.

mike costanzo, on Google

We bought from the old management and were never satisfied. I spent 15 minutes with Randall and knew I would be coming back. This was a great change.

Ann Vandewalle, on Google

Recently moved to the Sioux Falls area and needed to have my hearing aids checked and a part fixed. The folks at Sound Decision Hearing were outstanding. They fixed and cleaned my hearing aids and had us on our way in minutes. I will be using them for all my...

Mark Andersen, on Google

They stayed in touch via text and voice message. Always very warm and welcoming tone in their voice. Like they were very aware of my appointment. Same lady that was texting was at the front desk Kaitlyn and Dr Randall was very good in his explanations of everything. Very professional...

Tammy Walker, on Google

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