What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Both Dr Paul and receptionist were kind and welcoming. They were very patient and answered all my questions. Would definitely recommend their services.

Becky Hoverson, on Google

First time ever having hearing aids and Paul made sure I understood everything and found me the best aids for the money to help my journey to being able to hear again. Would definitely recommend Paul and Kate for the services they provide.

Bill Manger, on Google

This is Bonnie using Doug’s Google account to do survey. Sound Decision is a wonderful place. The employees are top notch and make you feel so welcome. They explained everything that was happening with my hearing. Dr Paul was extremely thorough. Dr Paul explained the whole hearing tests. Wish was...

D G, on Google

Dr. Paul is super friendly, knowledgeable and helpful! We had a great experience with my daughter. He is wonderful with children and takes his time with his patients! He went above and beyond with extra information to help us. We are glad to have found them and will definitely be...

Tami Aronson, on Google

Dr Paul has been great! Our child was diagnosed with hearing loss and he has been great along the way! He has answered all of our questions and been absolutely wonderful with our child! They are amazing and I would recommend them over the larger companies, we have been to...

Stephanie Langel, on Google

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