What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

From the time I went into the clinic and through each step in the process of testing, the staff was very helpful. If there was a slight delay, they would inform me and keep me up on what was happening. The office is very clean and uncluttered. A great experience...

Sioux Falls Santa, on Google

Top-notch service and attention to detail. Everything was explained thoroughly and the process was straight forward. Would recommend Sound Decisions to anyone! Thanks so much

Andrew Wiswall, on Google

The Audiologist and his receptionist are amazing they care about their patients and are willing to go the extra mile. I will definitely refer family and friends. Thank you for your awesome Customer Service !

Coralee Multerer, on Google

Everyone was so friendly and the Audiologist is very professional. He gives you your best options and is willing to help you to fit your budget. My husband has severe hearing loss and with the new technology, his new hearing aids will restore sounds to a much better level! 😀

Kathy Otten, on Google

Dr. Paul is super friendly, knowledgeable and helpful! We had a great experience with my daughter. He is wonderful with children and takes his time with his patients! He went above and beyond with extra information to help us. We are glad to have found them and will definitely be...

Tami Aronson, on Google

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